Privacy Policy

1. Introduction

At Roadbase ("we," "us," or "our"), your privacy is a priority. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Roadbase platform and services.

By using Roadbase, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use our platform.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you sign up for an account, we require certain information such as your first name, last name, email address, password, and company details.
• Workspace Data: Any information or content you submit to Roadbase, including client details, project specifications, financial data, team contacts, and proposals.
• Communications: When you communicate with us (e.g., for support or general inquiries), we keep a record of your communication.

2.2 Information We Automatically Collect

• Usage Information: We collect information about your interactions with the platform, such as the pages or content you view, your searches, and other actions on the Roadbase platform.
• Log Data and Device Information: We automatically collect log data and device information when you access and use Roadbase, even if you have not created an account or logged in. That information includes, among other things: details about how you've used the platform, IP address, access dates and times, hardware and software information, device information, and cookie data.

3. How We Use Information We Collect

We use, store, and process information to provide, understand, improve, and develop the Roadbase platform, create and maintain a trusted and safer environment, and comply with our legal obligations.

• Enable you to access and use Roadbase.
• Provide customer service and technical support.
• Send you ongoing updates, administrative messages, and security alerts.
• Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
• Conduct security investigations and risk assessments.

4. Sharing & Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• With your consent: We may share your information at your direction or with your consent.
• Service Providers: We use a variety of third-party service providers (like Firebase, Stripe, and Google Gemini AI for LLM services) to help us provide services related to the Roadbase platform. These providers have limited access to your information to perform tasks on our behalf and are contractually bound to protect and to use it only for the purposes for which it was disclosed.
• Legal Obligations: We may disclose your information to courts, law enforcement, governmental authorities, or authorized third parties to comply with a legal obligation or a valid legal request.

5. Data Retention, Security, and Your Rights

We retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations.

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.

You have the right to request access to, correction of, or deletion of your personal data. You may do so from your account settings page or by contacting us at hello@roadbase.io.